It’s now Wednesday and the Jetta is still in the shop. I guess the engine fell out and they couldn’t find it or something. Hmmm. I knew this was going to happen.
A few weeks ago I received the following email from Steve in Kalamazoo, Michigan:
Hey Mark!
Can't believe I could do a simple Google search with the words "Jetta noise rattles" and get so many hits. I can't agree with your comments more! I wanted a Jetta so bad for the German handling, etc., and it hasn't disappointed in that regard. But the *#@!! RATTLES! Yep, drivers side door which I have asked them to look at many times and to no avail! Now new rattles are popping up.
The dealer has a "noise" expert that drove the car with me and immediately acknowledged the problem, so I was hopeful. But when I got it back it was clear I'd wasted my time - no improvement.
But now, armed with comments like this from your website, I am going to revisit the dealer with new resolve, and if I don't get some satisfaction, it will be my last VW.
I thought I was alone in the world in wanting and expecting a new car of $22K to be relatively free of noise, and my wife thinks I'm crazy - all the more I'm glad there are more crazies like me out there!
Good luck!
Steve
Kalamazoo, MI
Indeed Steve, there are more crazies out there who expect their new automobiles to be rattle free for at least the first three to four years.
As for my Jetta, I dropped the car off Monday morning and haven’t heard a peep out of the service department since. Not a word; silence. Now if only the driver side door could be as silent as the Queensway Volkswagen service department now that would be a happy day. What are the odds?
And so a new day begins…
Posted by thatmark at November 20, 2002 8:07 AMSee, i don't have a car so i am spared from all this crap you have to go through. Eventually, if i feel i really need one, i'll get a car but for now the TTC is doing just fine. But thanks to you i will watch out for the Jetta.
Posted by: Amanda on November 20, 2002 10:08 AM